$15-$17hr / Emergency Dispatcher / 3rd Shift / Graveyard (Encino, CA)

Avoid scams and fraud by dealing locally! Beware any deal involving Western Union, Moneygram, wire transfer, cashier check, money order, shipping, escrow, or any promise of transaction protection/certification/guarantee. More infoFounded in 1987, Life Alert is a top leader in the emergency response industry and expanding due to the ever-growing senior market. We save lives by providing a unique technology and service that enables people to live at home with independence and comfort, living their lives the way they want to, with a feeling of safety and peace of mind. Life Alert emergency dispatchers handle over 5 million calls a year, and on average save a life from a catastrophic outcome every 11 minutes (over 47,000 lives a year). If you like helping people and are looking for a rewarding long-term career, Life Alert is the company for you. Many of our employees have been with us for 15 to 20 years.

EMERGENCY DISPATCHERS

GRAVEYARD SHIFT (11PM - 7:30AM) / $15 TO $17 AN HOUR

BASED ON WORK HISTORY AND EXPERIENCE

WEEKENDS & HOLIDAYS REQUIRED

POSITION SUMMARY

Life Alert Emergency Response is currently seeking Emergency Dispatchers for our Encino, California central station. Please see below for a description of the essential duties and responsibilities required to function successfully in this position.

* Answer incoming emergency and non-emergency calls; route calls to medical emergency services, fire, and police departments; re-route non-emergencies to 3rd parties.
* Obtain medical emergency information by ascertaining the exact nature of the problem; determine the immediacy of need; calm the caller; encourage the caller to remain on the line until help arrives.
* Obtain fire emergency information by determining whether people are at risk and the extent of the fire.
* Obtain police emergency information by assessing the potential for violence and the degree of risk to public and police personnel; determine whether the crime is in progress
* Define the nature of the crime; gather accident information; determine if other emergency services are required.
* Maintain quality results by following and enforcing standards and emergency protocols.
* Resolve incoming calls by following standard operating procedures; obtain pertinent information; make connections to appropriate department; continue to obtain information.
* Document actions by completing forms, reports, logs, and records.
* General data entry; includes setting up new customer accounts, entering contact information and medical history, and other pertinent information.

MINIMUM QUALIFICATIONS

* No Arrest Record
* Must Pass Background check and fingerprinting
* High School diploma or equivalent; College degree is a plus
* Minimum 1 year experience in a fast-paced, telephone-heavy customer service environment
* Excellent verbal and written communication skills
* Minimum typing speed of 35 WPM
* Punctuality, organizational skills, and ability to prioritize and multi-task
* Work well under pressure and stressful situations; exhibit emotional control
* Intermediate skills in MS Word, MS Excel, MS Outlook; Internet savvy
* Prior dispatching experience is a plus

BENEFITS

* Medical and Dental insurance (eligibility after 6 months of employment)
* Vacation, Personal, Sick and Holiday pay (after 1 year of employment)
* Secure Class A office building

INTERESTED APPLICANTS ARE INVITED TO SUBMIT A RESUME AND COVER LETTER FOR CONSIDERATION TO DISPATCH.JOBS@LIFEALERT.COM

Location: Encino, CACompensation: $15 TO $17 AN HOURPrincipals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.

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