Salon Coordinator (West Los Angeles)

Avoid scams and fraud by dealing locally! Beware any deal involving Western Union, Moneygram, wire transfer, cashier check, money order, shipping, escrow, or any promise of transaction protection/certification/guarantee. More infoWe need a friendly, smart, multi-tasker with a whole lotta common sense to run our front desk operation!

The following skills are required to apply for this position:
-Retail or Salon Experience
-Outgoing p\Personality
-Excellent Customer Service skills
-Patience
-Ability to handle daily challenges with tact
-Strong organizational skills
-Strong sense of urgency and ability to manage time effectively/multi-tasking
-Computer savvy (We use Salon software, a program for booking appointments and point of sale. Computer work including emailing, filing, and creating in Word and Excel.)
-Confident and professional phone and verbal skills
-At least two work related references from previous employers are required.

Job Duties:
1. Answer the telephone promptly and professionally.
2. Properly book appointments and confirm appointments, resolve all appointment related issues, offer add-on services, answer questions regarding all services and pricing.
3. Properly greet each guest as trained.
4. Act as a liaison between the customer and service provider to ensure services are performed in a timely manner and direct clients to their service provider.
5. Sell gift cards and retail products by offering customers the opportunity to purchase hair care and skin, and beauty products.
6. Estimate customer wait times.
7. Operate the POS (computerized cash register), accept payment, accurately give change and provide receipts and process product and service refund forms.
8. Listen attentively to customer complaints, resolve customer complaints when the Salon Owner/Manager is not present.
9. Keep the reception area, desk, windows, product shelves and platform clean.
10. Inventory, display, label and stock retail products ensuring correct pricing on all items.
11. Educate guests about retail products.
12. Balance the cash drawer at the beginning and end of each shift and day and make the daily deposit.
13. Follow all opening and closing procedures, including opening salon ? hour before first client.
14. Work a flexible schedule, including a substantial number of evening and weekend and holiday hours.
15. Attend work timely and consistently, including attending mandatory staff meetings and other meetings required by management.
16. Communicate effectively with management, customers and co-workers in a professional and courteous manner.
18. Maintain confidential information regarding the Company, its guests and its employees.

WE WILL NOT CONSIDER YOUR RESUME WITHOUT AN UP TO DATE PHOTO OF YOURSELF AND COMPENSATION REQUIREMENTS.

Location: West Los AngelesPrincipals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.

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