We seek an individual who will share our commitment to professionalism and hard work in a harmonious team environment. This is a fun and challenging position that requires an experienced professional.
You are meticulous, organized, strong attention to detail in completing work tasks. Solutions-oriented, logical thinker who immediately addresses issues, dependable, reliable, great personality; demonstrated adaptability to thrive in an office with constant growth and change.
Please be tech savvy with a good working knowledge of Excel, Word, Outlook and a quick study with company proprietary software and web tools.
RESPONSIBILITIES:
• Process incoming orders through our company website.
• Daily monitoring of all orders placed. Follow up on updates and answer all questions regarding accounts and order status
• Coordinate communication between financial institutions, recovery agents, and all internal customers at ROA.
• Superior time management, planning and organizational skills.
• Be alert to and report on all significant information, which may affect Company's ability to provide complete and excellent service to customers.
• Business to Business communication
• Strong Customer Service Skills. Contacting clients to ensure Customer Satisfaction.
• Meet goals and objectives set by and with management.
• Maintain a great attitude while working hard towards team goals and company expectations. ( we are a dynamic company and seek dynamic individuals )
QUALIFICATIONS:
• 4+ years customer relations experience
• College degree preferred
• Strong Data Entry skills
• Ability to multi-task, perform under pressure and meet tight deadlines.
• Ability to handle a high volume of work while maintaining accuracy and attention to detail.
• Excellent verbal and written communication skills.
• Experience with Auto IMS, RDN a plus.
• Experience with database management tools preferred.
BENEFITS:
We offer a competitive salary (DOE) and a wealth of great benefits including medical, dental, vision, paid holidays as well as vacation and paid sick leave and a healthy 401k/profit sharing.
Posting ID: 3740158885
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