Customer Service/Call Center Representative (Los Angeles)

Reply to: fwhx9-3734221949@job.craigslist.org [?]

flag [?] : miscategorized prohibited spam best of Posted: 2013-04-09, 11:05PM PDT

JOB SUMMARY
Communicate with various locations to arrange the retrieval of records in response to subpoenas that have been served on behalf of our clients. The primary responsibility of this position is to ensure that requested records are provided to the client in a timely manner.

JOB RESPONSIBILITIES
? Make 75-100 outbound calls per day to various locations to arrange the retrieval of records
? Take incoming calls to respond to custodial inquiries.
? Develop relationships with external clients to compel locations to comply with time-sensitive record requests.
? Take proactive steps with unresponsive locations to have the requested records available by the due date set forth by law.
? Notify clients of any delay in obtaining records.
? Ensure that custodial contacts are documented accurately in the system.
? Maintain open communication with supervisor and team lead(s).
? Maintain business confidentiality relative to pricing, promotion, customer lists, and methods of distribution.
? Maintain the highest standard of confidentiality to ensure absolute privacy of patient information.
? Perform other duties as assigned.

JOB REQUIREMENTS
? Minimum of 2-5 years of related experience in a customer service, call center, and/or administrative capacity or equivalent combination of education and experience.
? Team-Lead, Supervisory, or Managerial experience is a PLUS.
? Ability to type 45+ wpm and enter data accurately
? Ability to problem-solve with a sense of urgency
? Strong oral, written, and phone communication/presentation skills.
? Outstanding interpersonal skill with, peers, superiors, customers, and vendors.
? Proficient computer skills; ability to navigate through the Internet, MS Office, and email.
? Ability to prioritize and meet critical deadlines in a fast-paced environment

JOB DETAILS
? This position is a Full-Time Position: M-F 8:00AM - 5:00PM, starting at an hourly wage of $22-$23 depending on experience.
?we offer our full-time employees medical, dental, vision, group life, voluntary life, AFLAC supplemental benefits, flexible spending accounts, tuition reimbursement, and 401(k). Location: Los AngelesCompensation: $22/hrPrincipals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.Posting ID: 3734221949

Posted: 2013-04-09, 11:05PM PDT

Edited: 2013-04-09, 11:05PM PDT

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