Help Desk Engineer

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flag [?] : miscategorized prohibited spam best of Posted: 2013-04-29, 6:11AM PDT

Los Angeles, California

Company Description

Alcala Consulting delivers Fortune 100 Computer Support to companies aiming to increase productivity and efficiency. With personalized Network Services, our clients get best-fit solutions at competitive rates.

Job Description

Skills Desired

System Administrator Projects:
Project Management ( Design, Implementation, communication, client management, exercise judgment to resolve problems and make decisions,
documentation, leadership,
participate and/or lead team and customer meetings)
Engineering Projects (Full lifecycle; create proposals, design, configuration, planning, execution and deployment)
Capacity planning and monitoring of system utilization
Develop best practices, operational procedures and design documentation
R&D -- Prototypes. Evaluate new hardware and software technologies
Backup coverage to IT Support Analysts for Level 1 support
Field Support Calls, address desktop hardware and software issues, phone systems, audio-visual systems, eFax, printers, scanners and copiers
Mobile Devices (laptops, Blackberry, IOS Devices)
Support office moves/adds/changes
Data backups, retention, and restores
Triage, debug and resolve server and network malfunctions in a highly virtualized and secure environment
Provide technical guidance to junior staff in all aspects of the I.T. infrastructure
Address critical support issues, in your area of competence, with project management and technical expertise
Monitor and administer day to day operations of the I.T. infrastructure (network, security, circuits, servers, telecommunications)
Network Administration
Email and Messaging
Telecommunications
Windows Desktop Administration
Server Administration: Microsoft Windows, ALL versions of Exchange Server, VM-Ware vSphere and View, V Center Solaris, Linux
Data Security -- Windows environment policies; user accounts and permissions; firewall configurations
Configuration Management - Maintain existing server and networking equipment to include patches and upgrades
Track hardware and software inventory and licensing
Experience with Mobility Management (BES, GOOD, MDM)
Database administration experience with Microsoft SQL Server.
Enterprise datacenter experience(capacity planning, rack layout, cabling, power, cooling)
Experience with data network configuration and security including switches, firewalls, VPN, VLAN, anti-virus, Active Directory, DNS, routing, distributed authentication.
Experience with Cisco and SonicWall firewall, and Cisco Switches
Knowledge of Cisco Call Manager VOIP PBX, and Etrali turret phone systems
Operational knowledge of Layer2 and Layer3 data networking (TCP/IP, OSPF, BGP)
Experience with data encryption technologies
Experience with Storage Networking (iSCSI, Fiber Channel, EMC Clarion/VNX, EMC RecoverPoint)
Experience with VMWare Administration (vSphere and View)
UNIX system administration experience
Demonstrated capacity for project planning and infrastructure documentation
Programming/Scripting ability in the Windows and UNIX environments
Storage -- SAN Administration
Remote Sites -- Branch Offices and Partner Homes
Project manage and execute installation/enhancements to the site
Support complex environments of senior partners

Qualifications

BS degree in Computer Science
Cisco Certifications (CCNA, CCNP, CCIE, CISSP, etc.)
Microsoft Certifications (MCSE, MCSA, MCITP, MCTS etc.)
6+ years of I.T. Infrastructure support experience including 6+ years of Windows System Administration of Windows Desktops and Servers, VMWare and Cisco.
6+ years of enterprise class experience with data communications, data networking, and data security
Strong design, architectural, and strategic planning skills.
Solid experience with the support and administration of Microsoft Exchange
Experience with Mobility Management (BES, GOOD, MDM)
Database administration experience with Microsoft SQL Server.
Enterprise datacenter experience(capacity planning, rack layout, cabling, power, cooling)
Experience with data network configuration and security including switches, firewalls, VPN, VLAN, anti-virus, Active Directory, DNS, routing, distributed authentication.
Experience with Cisco and SonicWall firewall, and Cisco Switches
Knowledge of Cisco Call Manager VOIP PBX, and Etrali turret phone systems
Operational knowledge of Layer2 and Layer3 data networking (TCP/IP, OSPF, BGP)
Experience with data encryption technologies
Experience with Storage Networking (iSCSI, Fiber Channel, EMC Clarion/VNX, EMC RecoverPoint)
Experience with VMWare Administration (vSphere and View)
UNIX system administration experience
Demonstrated capacity for project planning and infrastructure documentation
Programming/Scripting ability in the Windows and UNIX environments
Participation in a 24x7x365 on call rotation. Occasional off-hour/weekend support
and/or projects. (Must be available to be at LA or El Segundo location within 60 minutes if necessary)
Able to work extended hours on occasion, light travel domestic and international, and be available to accept and work problem calls outside of normal hours as directed by management
Strong problem solving and troubleshooting skills
Excellent verbal and written communication skills
Task oriented individual, capable of taking ownership of projects and bringing them to fruition
Ability to work independently and collaboratively. Ability to prioritize and work on multiple projects
Excel in a fast paced and dynamic environment. Ability to work well under pressure while keeping a professional demeanor
Ability to support very demanding end users and critical technologies
Excellent organizational and time/task management skills
Energetic, Dependable, Adaptable individual
Exemplary customer service skills
Outstanding verbal and written English communication skills
Ability to follow written and verbal instructions
Adaptable to change in process or required activities
Attention to detail
Quick learner
Professional appearance and behavior, including punctuality.
Must have reliable transportation and driver's license.
MUST BE WILLING TO WORK varying schedules in order to support operations.
Must be able to complete full background check for access confidential information as well as a complete drug screen

Additional Information

Paid Vacation and Health Care

401K Health Plan

Tuition Reimbursements

Certification Assistance

Starting At $30K

All your information will be kept confidential

Please apply online at: https://www.smartrecruiters.com/AlcalaConsultingInc/72021706-helpdesk-engineer Compensation: competitive salaryPrincipals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.Posting ID: 3773326511

Posted: 2013-04-29, 6:11AM PDT

Edited: 2013-04-29, 6:11AM PDT

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