Clinic Liaison (Hollywood)

Reply to: jobs@laglc.org [?]

flag [?] : miscategorized prohibited spam best of Posted: 2013-09-20, 6:49PM PDT

The L.A. Gay and Lesbian Center is the nation's largest organization serving gay, lesbian, bisexual and transgender people. It operates with an annual budget of $50 million, a staff exceeding 300 and more than 3,000 volunteers. Founded in 1971, the Gay and Lesbian Center provides the widest array of social services available anywhere in the LGBT community. Some of our programs include : HIV/AIDS treatment and prevention with a full service clinic and pharmacy, Youth Services including a transitional living facility, Mental Health and Addiction Recovery Services, Legal Services, Anti-Violence programs, Family Services, programs for the Senior LGBT community, HIV & STD testing and prevention, a Cyber Center and Cultural Arts programming including live theater.

Position: Clinic Liaison
Program: Health & Mental Health Services
Reports to: Front Office Manager
Salary: $11.50/hr
Status: 100%, Full-Time, Non-Exempt, Union
Probation: 90 days
Benefits: Medical, Dental, Vision, Life Insurance, Long Term Disability, Employee Assistance Program, and a 403B retirement plan.

JOB SUMMARY:
Under the direct supervision of the Patient Services Supervisor, the Clinical Liaison will be responsible for the following:

ESSENTIAL FUNCTIONS:
1) Adhere to and assist in the implementation of all Business Office procedures.
2) Rotate on a monthly basis to all departmental stations including Front Desk, Medical Records, and Phones.
3) Greet clients at the reception area and during telephone conversations to ensure a welcoming, pleasant and professional response to all clients and interoffice relations.
4) Front desk reception, including patient check-in, scheduling of patients appointments, and making preliminary assessments of clients in order to ensure appropriate client services.
5) Record all collections of client payments or co-pays for services rendered, and assure accurate monetary transactions, daily balancing and reconciliation sheets.
6) Maintenance of all daily and monthly schedules for medical, mental health and social services personnel.
7) Check client's eligibility status with insurance carrier including completing Medi-Cal reservations for care (TARs).
8) Assist in the maintenance of the medical records filing system, including routing charts to providers, accurate record-tracking, filing medical records, loose-sheet sorting and filing.
9) Process record requests for outside entities in a timely manner while adhering to confidentiality practices and procedures.
10) Clinic phone coverage, including scheduling and canceling appointments, placing appointment reminder calls, and providing general information about services offered.
11) Train and work with clerical volunteers as needed.
12) Perform daily administrative functions as assigned, such as word processing, general communications (voice, written and electronic).
13) Attend and actively participate in staff meetings including internal staff trainings as needed.
14) Special projects and other duties as assigned.

JOB QUALIFICATIONS AND EXPERIENCE:
1) One to two years of healthcare office experience preferred.
2) Able to work flexible hours including Saturdays and Evenings.
3) Excellent verbal and written communication skills.
4) Strong organizational, detail and interpersonal skills, with a demonstrated ability to work as a team member in a high-client volume environment.
5) Typing speed of forty-five (45) wpm.
6) Knowledgeable in computer software, with the ability to work: word processing, spreadsheets, Internet, etc.
7) Demonstrated ability to work effectively with people of diverse races, ethnicities, ages, and sexual orientations in a multicultural environment.
8) Strong Customer Service Skills required.
9) Bilingual a plus (English/Spanish preferred)

The L.A. Gay & Lesbian Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, national origin, ancestry, sex, gender identity, marital status, religious creed, medical/physical/mental condition, sexual orientation, Veteran status, or age.

website: www.lagaycenter.org

E-mail resume and cover letter as a word attachment to jobs@lagaycenter.org

Or submit application/resume to:
L.A. Gay & Lesbian Center
Human Resources Department
1625 N. Schrader Blvd. Los Angeles, CA 90028
Location: HollywoodCompensation: $11.50/hourThis is at a non-profit organization.OK to highlight this job opening for persons with disabilitiesPrincipals only. Recruiters, please don't contact this job poster.Please do not contact job poster about other services, products or commercial interests.Posting ID: 4080948204

Posted: 2013-09-20, 6:49PM PDT

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