Since 2001, 1-800LoanMart has been a successful trailblazer in the direct-finance title loan industry. Through the innovation and strong work ethic of our core staff and leadership team, 1-800LoanMart enables car owners to achieve their financial objectives. 1-800LoanMart is very proud of its outstanding reputation for quality service to our customers. In turn, the demand for excellence among its staff members is high, creating a dynamic and exciting work environment.
Objective:
Minimize the need for legal escalation. Educate & service our customers in regards to having a successful loan with 1-800LoanMart.
Role and Responsibilities:
? Applying tested skip-tracing knowledge to locate customer lead information
? Effectively educating and instilling in our customers the importance and benefits of remaining current with their account
? Upholding internal guidelines and governing parameters of the FDCPA when working with all accounts
? Functioning with a sense of urgency and?being a?motivated member of the Collections Team
? Effectively prioritizing accounts to optimize collection possibilities
? Be Interactive, friendly, professional, knowledgeable and outgoing
? Meet collection and call-volume (in-bound and out-bound-150 calls a day ) goals, both as an individual and as part of a team
? Meet monthly collections performance goals (individual and team)
? Adhere to all regulatory and company standards relating to Collection practices and internal Service Level standards
? Must be able to make 120- 140 calls on daily basis (incoming & outgoing) Verify information on every call taken
? Able to work two late nights a week , 2 Saturdays of the month as well as overtime as needed (including weekends)
? Ability to quote pay-offs, answer simple questions, such as account information, etc.
? Must be open with availability/flexible schedule Not have any excessive tardiness and/or attendance issues
Qualifications and Education Requirements
? Bilingual English/Spanish
? Minimum of 1+ years in third party Collections/Skip Tracing experience/ Call Center
? Ability to handle high volume, fast paced environment
? Must have knowledge with FDCPA
? Must be comfortable with calls constantly monitored for compliance
? Must have excellent customer service skills
? Must possess excellent business sense and professional ethics
? Must possess a high regard for customer service and employee relations
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