Since 2001, LoanMart has been a successful trailblazer in the direct-finance title loan industry. Through the innovation and strong work ethic of our core staff and leadership team, 1-800LoanMart enables car owners to achieve their financial objectives. 1-800LoanMart is very proud of its outstanding reputation for quality service to our customers. In turn, the demand for excellence among its staff members is high, creating a dynamic and exciting work environment.
Role and Responsibilities:
? Effectively communicate with borrowers and external business partners to ensure both have a quality and brand experience
? Gather and safeguard required or stipulated loan documents in accordance with the Gramm-Leach--Bliley Act.
? Carefully review loan applications and documents to ensure requirements are met; maintain data integrity; and avoid or identify fraud/identity theft
? Conduct customer and third party phone interviews to validate identity and ensure all verifications, clarifications or questions posed by Loan Officer are answered and properly documented in LMO
? Follow-up on pending loans for completeness and/or resolution as indicated by Loan Officer(s)
? Perform a Quality Control review on all completed loan packages to ensure data and document integrity is maintained
? Responsible for achieving all daily, weekly, monthly performance goals and objectives as defined and set by management
? Responsible for managing individual and team work queues in LMO to meet required production time lines
? Assist with Inbound calls or other office duties as needed
SHIFT SCHEDULE:
Monday - Friday = 7:00AM - 9:00PM (Overtime when needed)
Late Shifts= 10AM - 7PM or 12PM - 9PM
Flexible to work weekends (Sat/Sun) = 8AM -- 5PM (Fixed Weekends and/or Rotation)
Qualifications and Education Requirement:
? Must be able to work in fast paced, high volume environment
? Previous Call Center or Customer Relations experience preferred but not required
? Preferred prior experience validating loan application information
? Knowledge of Microsoft Office
? Previous experience preparing Direct Loan documents is a plus
? Auto finance experience a plus
? High School Diploma -Required
? Associates degree in Business or related field preferred
? Must have open availability for work schedule
From Craiglist. Product reviews and advice for best reference here
No comments:
Post a Comment