Front Desk Agent (los angeles)

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x prohibited[?] Posted: 2014-03-01 10:55pm

compensation: Rate USD $28.00/Hr.telecommuting okay

Front Desk Agent
Resource Atlantic Inc
Full-Time Work Shift
Rate USD $28.00/Hr.

Overview:
SUMMARY

The Front Desk Agent is responsible for attending to the needs of guests and ensuring the highest possible level of guest satisfaction.

Responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service

?Maintains guest service as the driving philosophy of the operation
?Personally demonstrates a commitment to guest service in responding promptly to guests' needs
?Committed to making every guest is satisfied
?Meets or exceeds guest satisfaction measures
?Ensures hotel standards and services contribute to the delivery of consistent guest service
?Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards

Front Desk Operations

?Greet all guests (internal and external)
?Process guest reservations, registration (check-in) and departures (check-outs)
?Offer guest assistance at every opportunity
?Respond to all guest requests efficiently
?Ensure guest satisfaction by following through on requests and other needs
?Provide information to guests about hotel policies, services and amenities
?Provide information, directions and other assistance as necessary about the local area
?Maintain accurate guest information in the hotel property management system including, but not limited to: basic guest information, billing/payment, guest charges, etc.
?Handles collection efforts of all in-house balances and notifies management of potential liabilities
?Balances all cash, check, credit card and ledger accounts through verification, shift reports and performs audit functions if assigned
?Maintain daily logs and checklists
?Effectively communicate all pertinent information to other employees within the department
?Effectively communicate all pertinent information to other departments (Housekeeping, Security, Maintenance, etc) regarding room status/availability, guest requests, etc.
?Assist in all areas of the operation including PBX/Switchboard, bellman or concierge services, reservations and other areas as necessary
?Comply with all standards and regulations to encourage safe and efficient hotel operations
?Maintain regular attendance in compliance with company policy
?Maintain high standards of personal appearance and grooming in accordance with company policy
?Approach all encounters with guests and employees in a friendly, service-oriented manner
?Maintain and organize work area regularly
?Other duties as required

Qualifications:
QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School diploma or equivalent, plus relative experience in customer service

LANGUAGE AND MATHEMATICAL SKILLS

?Ability to read and speak English and comprehend simple instructions, short correspondence, and memos
?Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
?Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property
?Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs
CERTIFICATES, LICENSES, REGISTRATIONS

None required at this time.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

?While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear
?Frequently required to reach with hands and arms
?Occasionally required to stoop, kneel, or crouch
?Occasionally lift and/or move up to 50 pounds
?Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus

DUTIES

? Utilize Customer Service skills to maintain a highly professional image of Georgia Duplicating Products
? Encourages and builds positive relationships and communicates effectively with all co-workers and customers
? Responds to incoming support calls in a timely, professional manner. Evaluates customer issues and gives assistance utilizing all available resources.
? Makes entries of incoming issues and all activities that pertain to any existing issues within the call database software. Data entry is accurate, detailed and includes all required fields.
? Willingly assists in other service areas on an as-needed basis
? Processes service requests for Field Service Techs in a logical, efficient professional, cost-effective manner
? Other duties may be assigned to meet business needs

QUALIFICATIONS

? Prefer Associates Degree and/or at least 1 year customer service industry experience
? High School diploma or GED required
? Experience working with Windows-based operating systems plus strong knowledge of MS Word, Excel and Outlook
? Ability to work under stress; prioritize and perform a variety of concurrent tasks with minimal direction
? Excellent verbal and written customer service skills
? Proven ability to seek out relevant information through web based research prior to making timely decisions
? Strong relationship management skills with external and internal customers is required
? Perform other duties and projects as assigned.

Ability to pass pre-employment screening

For more information, or to apply now. Location: los angelesCompensation: Rate USD $28.00/Hr.Telecommuting is ok.Principals only. Recruiters, please don't contact this job poster.do NOT contact us with unsolicited services or offersPrincipals only. Recruiters, please don't contact this job poster.do NOT contact us with unsolicited services or offerspost id: 4356308101

posted: 2014-03-01 10:55pm

updated: 2014-03-01 10:55pm

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