Emergency Dispatcher/Customer Service/Swing Shift (3-11:30pm) $12-$15 (Encino, CA)

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x prohibited[?] Posted: 2014-02-01 6:03pm

Are you interested in a career where you help people and make a difference every day? If so, this may be the job for you. Founded in 1987, Life Alert is a top leader in the emergency response industry and expanding due to the ever-growing senior market. We save lives by providing a unique technology and service that enables people to live at home with independence and comfort, living their lives the way they want to, with a feeling of safety and peace of mind. Life Alert emergency dispatchers handle over 5 million calls a year, and on average save a life from a catastrophic outcome every 11 minutes (over 47,000 lives a year). If you like helping people and are looking for a rewarding long-term career, Life Alert is the company for you.

POSITION SUMMARY

Life Alert Emergency Response is currently seeking Emergency Dispatchers for our Encino, California central station.

COMPENSATION

$12 - $15 / Hour (depending on work history and experience)

AVAILABLE SHIFTS (working Saturdays, Sundays, and Holidays is mandatory)

Swing Shift (3pm - 11:30pm)

RESPONSIBILITIES

? Answer incoming emergency and non-emergency calls; route calls to medical emergency services and 3rd parties.
? Obtain medical emergency information by ascertaining the nature of the problem, calm the caller, and remain on the line until help arrives.
? Obtain fire emergency information by ascertaining the nature and extent of the fire.
? Obtain police emergency information by assessing the nature of incident and determining if other emergency services are required.
? Maintain quality results by following and enforcing standards and emergency protocols.
? Resolve incoming calls by following standard operating procedures; obtain pertinent information; make connections to appropriate department.
? Document actions by completing forms, reports, logs, and records.
? General data entry; includes setting up new customer accounts, entering contact information and medical history, and other pertinent information

QUALIFICATIONS

? 1 year experience in a fast-paced, telephone-heavy customer service environment
? No Criminal Background/Arrest Record
? Must Pass Pre-Employment Drug Screening
? Must Pass Background check and fingerprinting
? High School diploma or equivalent; College degree is a plus
? Excellent verbal and written communication skills
? Minimum typing speed of 40 WPM
? Punctuality, organizational skills, and ability to prioritize and multi-task
? Work well under pressure and stressful situations; exhibit emotional control
? Intermediate skills in MS Word, MS Excel, MS Outlook; Internet savvy
? Prior dispatching experience is a plus

BENEFITS

? Medical, Dental and Vision insurance
? Vacation, Personal, Sick and Holiday pay (after 1 year of employment)
? Secure Class A office building

INTERESTED APPLICANTS ARE INVITED TO SUBMIT A RESUME AND COVER LETTER FOR CONSIDERATION TO:

DISPATCH.JOBS@LIFEALERT.COM

IN YOUR EMAIL RESPONSE, PLEASE SPECIFY WHICH SHIFT YOU ARE INTERESTED IN WORKING
16027 VENTURA BOULEVARD (google map) (yahoo map)

Location: Encino, CACompensation: $12 - $15 HR (BASED ON WORK HISTORY/EXPERIENCE)Principals only. Recruiters, please don't contact this job poster.do NOT contact us with unsolicited services or offerspost id: 4315304810

posted: 2014-02-01 6:03pm

updated: 2014-02-01 6:03pm

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