Customer Relations Associate (Northridge)

Avoid scams and fraud by dealing locally! Beware any deal involving Western Union, Moneygram, wire transfer, cashier check, money order, shipping, escrow, or any promise of transaction protection/certification/guarantee. More infoFreshlunches (www.freshlunches.com) is a dynamic and rapidly growing company and one of the leaders in making and delivering healthy, organic and all natural meals for schools. We are seeking a customer relationship associate to help us build, manage, and scale an exceptional customer service team as we grow. You will work closely with the company's founders and will be involved in many different activities within the company.

Skills & Experience:
? 2-8 years customer relationship experience -- hands-on
? Excellent listening, comprehension, articulation, and writing skills
? First-rate telephone/email skills: having a warm, friendly, professional greeting voice, competence in screening & routing calls correctly, capability of answering questions in an understandable, intelligent manner, and most importantly, a knack for handling all customer interactions in a proactive caring way
? Highly computer literate and Internet Savvy, Familiar with social media platforms. Must be comfortable with Web based systems to help manage our e-commerce administrative site
? Advanced skill level in Microsoft Word, Excel. Quickbooks a plus.
? Flexible and able to work in a start-up environment, entrepreneurial mind-set
? Leadership skills to manage a larger team as we grow
? Foodies strongly preferred!!

Responsibilities:
? Develop and implement processes for automating and tracking customer service and orders. You must enjoy organizing data to be successful
? Respond to customer requests by phone, email, and thru Facebook and Twitter
? Get product feedback from users, conduct regular surveys and convey to our development team recommendations and findings
? Contribute to the Company's sales, marketing and product/service development efforts by representing our customer's perspective
? Organizing orders and ensuring payments are received for all orders (light bookkeeping and billing)
? Occasionally assist with any other clerical or support tasks as needed

How to apply:
Please send your resume with a cover letter. The cover letter should explain why you feel you are qualified and want this position.

Thanks for your interest and good luck!

Location: NorthridgeCompensation: 12-15/hr, DOEPrincipals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.

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