Customer Service Manager (Pottery Barn Kids - The Grove)

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POSITION: CUSTOMER SERVICE COORDINATOR FULL-TIME NON-EXEMPT
PRIMARY FUNCTION: Support management team in achieving goals by providing World-Class service. Serve as a
role model for building relationships with customers. Assist exempt managers with store management. Maintain presence
through store supervision to ensure appropriate staff coverage in all areas of the store. Perform operational functions to
ensure the store meets Company guidelines. Implement visual changes and maintain store standards.
ESSENTIAL DUTIES & RESPONSIBILITIES:
? Provide exceptional customer service in the store to achieve World Class Service standards.
? Serve as a role model for sales associates in sales generation and customer service by making the customer experience
the priority.
? Reinforce customer service principles by coaching staff on their successes and challenges.
? Utilize GUEST and training resources to educate team on product, improve selling skills, and achieve business goals.
? Contribute in management and store meetings, offering suggestions for associate development, sales opportunities, and
organizational improvements.
? Effectively perform operations functions: opens and closes the store, register, and back office management procedures.
? Maintain visual standards, including merchandise presentation, signage, lighting, and general maintenance.
? Monitor Inventory levels and communicate discrepancies to Assistant or General Manager.
? Assume additional management responsibilities in the absence of Assistant or General Manager.
? Perform projects and assignments as directed by the Assistant or General Manager.
? Comply with all Company policies and procedures.
? Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our
People First Philosophy.
SKILLS/KNOWLEDGE:
? 1-2 years previous retail sales experience or management experience in a customer service related field.
? 1-2 years experience in home related design or visual merchandising preferred.
? Effective communication, organization and leadership skills.
? Ability to motivate and influence others through actions and examples.
PHYSICAL REQUIREMENTS:
? Ability to be mobile on the sales floor for extended periods of time.
? Availability to work closing shift a minimum of three times per week, minimum of three Saturdays per month and two
Sundays per month, annual inventory and entire holiday season (November and December).
? Ability to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety
techniques.
EDUCATION: College degree preferred or equivalent job experience.
REPORTS TO: General and/or Assistant Manager
**This position description is not inclusive of all duties and responsibilities and can be changed without notice** Location: Pottery Barn Kids - The GrovePrincipals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.

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