We are looking for enthusiastic people to join our growing team, specializing in women's natural health products. A great opportunity for an individual to join an organization that provides excellent training programs and growth opportunities for those looking to build a career.
Primary Responsibilities:
- Follow up with Customers to assist in order processing due to errors
- Customer Service via phone and virtual chat
- Maintain product knowledge expertise through company-provided training sessions and materials
- Achieve daily, weekly, monthly deadlines
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed
Qualifications:
? 2+ years of customer service experience.
? Articulate and professional, enthusiastic attitude and a focus on results are required.
? Experience in a fast paced environment is strongly desired.
? Must be highly reliable and motivated to excel.
? Strong computer skills required.
? Experience with database management tools preferred.
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