Customer Service Representative (Los Angeles )

Avoid scams and fraud by dealing locally! Beware any deal involving Western Union, Moneygram, wire transfer, cashier check, money order, shipping, escrow, or any promise of transaction protection/certification/guarantee. More infoGrowing company based in Los Angeles is seeking a full-time dependable & motivated Customer Service Representative to join our Customer Care Team. Our company is a pioneer in the field of health & wellness. Through innovative research, we develop breakthrough solutions that restore balance and reverse the symptoms of aging.

Our environment embraces change and welcomes new ideas. We respect each individual providing equal opportunity for all to succeed.

Primary Responsibilities:

- Follow up with Customers to assist in order processing due to errors.
- Customer Service via phone and virtual chat.
- Maintain product knowledge expertise through company-provided training sessions and materials.
- Achieve daily, weekly, monthly deadlines.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.

Qualifications:

- 2+ years of customer service experience.
- Articulate and professional, enthusiastic attitude and a focus on results are required.
- Experience in a fast paced environment is strongly desired.
- Must be highly reliable and motivated to excel.
- Strong computer skills required.
- Experience with database management tools preferred.

Location: Los Angeles Principals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.

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