In addition to Equinox, we have a family of other brands -- Blink, Pure Yoga and Soul Cycle -- that are highly recognized for inspiring and motivating members to "Maximize Life".
Summary
We are looking for energetic, creative, and enthusiastic Retail Shop Managers on Duty to join the Equinox team at its state-of-the-art locations in Los Angeles! The MOD helps direct and motivate the sales team in one or more Equinox Shops to ensure we provide the highest level of customer service to each and every person entering our shops. The MOD takes direction from Manager and the Assistant Manager on business strategy and action plans to ensure maximum productivity and compliance with all company policies and procedures.
Job Responsibilities
Responsibilities include but are not limited to the following:
Sales and Service:
a. Attain monthly sales goals (individual and contribution to store's monthly goal) Assist DSM in communicating sales goals to all staff at beginning of month.
b. Ensure Sales Associates achieve sales goals and are given daily feedback on selling skills and performance to goal to provide exceptional service to all clients.
c. Work one to one with new Sales Associates to ensure proper training on service, operational and visual standards. New hires are properly on boarded and understand all policies and procedures.
d. Develops people by providing effective orientation and training, appropriate tools, coaching and feedback. Clearly communicates expectations on a regular basis.
e. Assist DSM with interviewing and scheduling as needed.
f. Familiarize yourself with all club services, programs and products: Personal Training, Spa/Wellness Services, Group Fitness Classes and Special Events.
Operational Excellence:
a. Understands job needs and requirements and demonstrates understanding of systems and processes.
b. Understands, communicates and enforces organizational policies, procedures and other pertinent information with staff.
c. Audits performance and inspects expectations regularly to ensure all employees are meeting personal and Company standards.
d. Address and document unsatisfactory performance or policy violation as needed with DSM partnership
e. Anticipates the needs of a project and takes action to quickly correct or prevent a problem.
f. Has the ability to multi-task and exhibits excellent time management skills to drive the business.
g. Applies personal, consistent standards of excellence to all aspects of business, including office, stockroom and merchandise organization.
h. Accurate and thorough completion of work. Output is consistent with demands of department/organization.
i. Has a command of the technical/functional skills needed to perform the job.
j. Conduct inventory counts as required.
k. Ensures all Shop mail has been read, understood and executed as directed within appropriate time frames.
Product and Presentation:
a. Ensures all merchandise is processed within 24 hours of delivery, represented on the sales floor and follows all Company Visual Merchandising directives to maximize Shop presentation.
b. Enforces and maintains excellent housekeeping and organizational standards in Shops and stockrooms.
c. Ensures shipments are received properly and variances are communicated and/or reconciled timely.
d. Makes Brand-appropriate decisions when adapting directives due to differing inventory, store design, etc.
e. Ensures all operational procedures relating to product are performed accurately and timely (i.e. transfers, markdowns, promotions, etc.)
f. Understands and reacts to information/customer issues to optimize opportunities without compromising profitability.
g. Ensure windows always contain current in stock merchandise and are updated on a regular basis.
h. Ensure all marketing materials are being utilized appropriately.
Professional Dimension:
a. Builds effective relationships and partnerships with employees, colleagues, supervisors and clients. Maintain knowledge of all club services, programs and products.
b. Involve District Shop Manager when appropriate in all loss prevention, personnel or operational issues as they pertain to the overall operation of the Shop and/or club.
c. Maintains all Company policies and procedures, embraces and supports Company initiatives.
d. Differentiates self from staff and presents self in an effective and professional manner, consistent with the Brand, at all times.
e. Remains flexible and open to alternatives; willingly accepts new or additional responsibilities.
f. Takes ownership/responsibility for sub-standard performance and/or results and acts immediately to correct.
g. Treats others with respect and dignity and handles situations in a calm and objective manner.
h. Verbally communicates at all levels and with tact and diplomacy.
i. Communicates ideas and information clearly and concisely in writing (i.e. memos, e-mails, corrective action, etc.)
j. Listens attentively to others to ensure that the intended message has been received and understood.
k. Refer all non-member customers to a Membership Advisor.
Qualifications
The successful candidate must have the following experience, skills, and education:
1. Proven ability to hire, train and direct staff.
2. Proven leadership ability and ability to take direction well.
3. Exceptional customer service and sales generation skills.
4. Excellent verbal and written communication skills.
5. Possess honesty and personal integrity.
6. Enthusiastic, energetic and personable, hardworking, flexible and diligent.
7. Computer literate.
8. Strong problem solving and analytical skills.
9. Strong attention to detail.
10. Able to work productively in a fast paced environment.
11. Must have good planning and time management skills.
As a member of the Equinox Team you will receive:
? Competitive Compensation
? Superior Benefits Package including medical and dental
? 401k
? Complimentary Club Membership
? Discounts on services, products and much more
Please send your resume in Word format along with a cover letter, and salary history / requirements in email format to Raleigh.brayton@equinox.com with "Retail Shop MOD -- Los Angeles" in the subject line.
While we appreciate every applicant's interest, only those under consideration will be contacted. We regret that phone calls will not be accepted. EOE
www.equinox.com
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