YapStone, Inc., one of Inc. 500's Fastest Growing Companies, is looking to expand in 2012 and beyond. We are looking to build our company and are looking for talented, energetic, motivated and confident individuals to join our team as Relationship Managers NOW!
Position Overview:
YapStone, Inc. is experiencing explosive growth and the Relationship Manager position is vital to our continued success. In the Relationship Manager role, you will be responsible for establishing and maintaining relationships and favorable contacts with our current customer base, acting as a role model when handling client concerns and issues, and responding to and resolving customer issues in a timely manner. This is a critical role that will be responsible for the installation and training of new customers remotely that could include training of up to 50 property managers at one time. The goal is to keep our customers as raving fans and build lasting relationships with our customers.
Job Responsibilities:
? Act as a liaison, champion and single point of contact for a broad cross-section of clients to strengthen their usage of payment processing through engagement, marketing materials and regular touches.
? Schedule and deliver the remote installation and training of our services with new customers.
? Closely monitor usage and adoption rates of top customers, generate monthly customer reports, and provide input to the overall 'health' of an account and their use of our service.
? Organize and lead monthly and quarterly account reviews to review active payment volumes and service levels.
? Build and maintain strong relationships with customers and increase depth of relationships.
? Insure that all actions required to move our partnerships forward are followed up on promptly.
? Escalate critical customer issues so that management is keenly aware of issues.
? Understand and analyze client needs, serving as industry expert and payment processing consultant.
? Effectively coordinate with other departments to resolve any customer issues.
Required Skills:
? Bachelors Degree Required
? 5+ years prior experience in client services/account management or customer facing support.
? Experience with the credit card processing industry is a plus.
? Passionate about being a customer advocate with a sense of urgency and energy.
? Demonstrated project management, consultative selling, negotiation and training skills.
? Excellent written, verbal and presentation skills and able to very effectively interact with customers both face to face and over the phone.
? Strong Excel, PowerPoint and MS Word skills, especially related to presentations and reporting
? Must possess excellent problem solving and analytical skills and be able to communicate effectively with technical staff and accounting.
? Demonstrated experience implementing effective training and/or customer service and consulting processes.
YapStone Inc., through our brands RentPayment and VacationRentPayment, is the largest electronic payments processor in the multifamily industry, serving thousands of property management companies representing over 3 million apartment units and over 1,000 vacation rental management companies.
If you are interested in a company where perks include catered lunches, weekly bagels/donuts, company sponsored sporting events and Happy Hours, we want you. If you want to work for a company that is cutting edge, rewards innovation, hard work and creativity, we want you. If you think working in the heart of Santa Monica, right across the street from the beach is for you, please email your resume, cover letter and salary history to smjobs@yapstone.com. Make sure you tell us why you think you would be prefect for this opportunity and why we should hire you. Please make sure that you enter, "Relationship Manager" in the subject line.
Location: Santa Monica Principals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.
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