What do our account managers do?
? Provide technical support to our clients across North America, primarily via our email-based ticketing system and also over the phone
? Interface with our programmers and designers to supervise updates to our clients' CMS-based websites
? Troubleshoot display and performance issues that those websites are experiencing
? Create online tutorials for our online customer resource center
? Recognize sales opportunities and encourage clients to purchase beneficial upgrades
This position requires someone who. . .
? has experience providing excellent customer service (over phone and email)
? is tech-savvy and takes the initiative to learn new skills
? is able to take technical instructions and make them palatable for non-tech-savvy clients
? is organized and detail-oriented
? is disciplined, self-motivated and doesn't need someone micro-managing them to get their work done
You need Internet experience -- building or maintaining a website, setting up/running a blog, or something along those lines -- but we're not looking for a programmer or developer for this position.
It's helpful if you are familiar with things like HTML and CSS but not required. We'll teach you the ins and outs of our content management system and train you on how to use our customer support request tracking system. You just need to be good with computers, skilled at problem solving, and a positive influencer when sales opportunities arise.
COMPENSATION
? $28,000-30,000 DOE plus up to $5,000 commission
? Medical, Dental, Vision, Life Insurance contribution by company
? Paid vacation and holidays
HOW TO APPLY
Email us:
1. Your resume as a PDF or Microsoft Word attachment
2. A cover letter or brief description of your previous experience providing customer service and working on the web. Please write "Account Manager 0212" in the subject line of your message.
We look forward to hearing from you!
ABOUT US
Established in 1996, we're recognized as a national leader in web technologies for local government and education markets. Our solutions include high-end, custom-designed websites and content management solutions. We have over 400 government and education clients in 35 states, excellent references, and happy clients. Over the past fifteen years, we've developed a formula that works and we are currently experiencing growth.
Our company does not discriminate on the basis of gender, race, color, national origin, religion, age, disability, sexual orientation, marital status or ancestry in any of its policies, practices, procedures and employment.
Location: Santa MonicaCompensation: $28,000-30,000 DOE plus up to $5,000 commissionPrincipals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.
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