eForCity.com - Greater Los Angeles Area / San Gabriel Valley
Job Description
The responsibilities of the job include, but are not limited to:
? Assist customers regarding their orders and other customer related issues via emails or by phone
? Answer incoming calls in a timely and professional manner
? Reply customers email and assist with order issues
? Keep tracks of customer records through company's in house computer systems
? Responsible for completing orders with full accuracy via direct data entry
? Handles chargeback issues and package info with mail carrier
? Provide full customer support to clients, walk through product description with customer if customer have questions about the product
? Ideal candidate should possess basic knowledge and interest in electronics
? Assist RMA performing daily tasks: opening, sorting, and processing returned packages.
? Complete follow through on all projects
? Willingness to learn and approach new challenges
? Perform any and all duties assigned by Supervisor
Desired Skills & Experience
? Education: AA degree or Equivalent
? Minimum of 1+ years of work experience in customer service
? Previous work experience in a call center environment or closely related field is preferred
? Strong interpersonal and communication skills
? Proficient computer skills (Microsoft Word, Excel and Outlook). Experience with OMS a plus.
? Detail-oriented
? Ability to research and problem solve
? Excellent organizational skills
? Team Players
Company Description
About eForCity:
With over 7000 SKUs of essential add-ons for cell phones, MP3, video games, computers, and more, eForCity.com has established itself as the go-to destination for electronics accessories since its founding in 2000.
Committed to keeping pace with the rapid innovations of technology, eForCity.com maintains an inventory for the latest gadgets as soon as they become available. eForCity is constantly innovating to streamline internal operations in order to deliver the best possible product with the most reliable service while offering customers the best value in the market. eForCity.com has been featured in the Wall Street Journals, Forbes, TIME, CNN.com and is currently ranked #255 on Internet Retailers Top 500 e-Retailer list in 2010.
Our Culture:
eForCity is not your typical 9-to-5 work environment. Operating from multiple international offices -- including Los Angeles, Hong Kong, China, and our emerging market in Europe, the eForCity team is dynamic and ever-evolving. The executive staff has an open door policy, inviting all employees -- from managers to entry-level staff -- to share ideas and grow collaboratively. The inviting environment creates a culture where new ideas are welcome and professional growth is just as important as the growth of the business.
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