Part Time Admin Assistant for Pet Sitting Company 3 days a week (Sherman Oaks)

Reply to: 7kvmp-3688653863@job.craigslist.org [?]

flag [?] : miscategorized prohibited spam best of Posted: 2013-03-18, 8:23AM PDT

Rufus and Delilah Dog Walking and Pet Sitting is a boutique style hands on personalized pet sitting business based in Sherman Oaks currently looking for a part-time assistant to work shifts on Thursdays, Fridays, Saturdays, to lead new client consultations on week nights and weekends and to possibly cover shifts other days of the week on an as needed basis. We specialize in dog walking and in home pet sitting for cats and dogs, including overnight stays while our clients are away.

Before responding to this ad: Please read the ad in its entirety and respond to the qualities and requirements described, including your fit as a candidate. Also, please note the days/hours needed (see below).

I am looking for a person with the ability to manage client/team issues with calm and tact. Ideal candidates will need to demonstrate excellent customer service (experience a plus), attention to detail, strong organizational skills, ability to multi-task, self-manage, work well independently (and virtually), and have the ability to manage multiple projects. Candidate also needs to have free undistracted time when working and the ability to learn new programs on the computer. Other requirements include a laptop to bring with you to training, a smart phone, a car, a valid drivers license, proof of insurance and ideally live within our service area. Our service area includes Encino, Lake Balboa, Van Nuys, Sherman Oaks, Studio City, Valley Village, North Hollywood, Toluca Lake, and Burbank.

If the above statement describes you, then please read on. . ..

It is imperative that you are reliable, punctual, articulate, and can willingly support our business organization with steady and accurate attention to detail.

Job Duties:

? Reply to current client emails and phone calls.
? Reply to new client inquiries via email and phone.
? Track new client inquiries on a spreadsheet.
? Follow up with new client inquiries two days after sending initial email.
? Follow through with the entire process of signing up a new client, assigning a sitter or walker, and setting the consultation.
? Lead New Client Consultations with sitters.
? Add new client information to our online pet sitting software and in and out spreadsheet.
? Provide billing for the pet sits that you set up.
? Provide billing for our weekly dog walking clients
? Update cancelations and add-on requests from clients on our online software, in and out spreadsheet, and contacting the team members to check availability or to confirm the cancelation.
? Act as liaison between walkers/sitters and clients when there are issues at clients homes with their pets or homes or if the client needs to check on something with the walker/sitter.
? Keep a log of client and team contact.
? Remain confident and calm in dealing with any challenges that may arise.
? Know to always ask for help if you are not sure of anything or how to handle a situation.
? Give your ideas, ingenuity and know-how when you see that improvements can be made in order to create a more dynamic and efficient company.
? Train in person with business owner on weekdays at pre-arranged times in her office for 4 weeks before working on your own in your own home.

What you will get from working with Rufus and Delilah

? After training is complete a great working environment -- your own home!
? A flexible schedule that can accommodate your schedule.
? Exciting opportunities to grow within a fast-growing company.
? Appreciation and gratitude for a job well done from the business owner and our human clients.
? Your ideas for creating greater ease and organization within the company will be taken seriously, and we will often implement them.

Here are the details:

This will be a part-time position on Thursdays, Fridays, and Saturdays approximately 15-20 hours per week after training is complete with the opportunity to work a few more hours as needed. On Thursdays you would work for 2 hours in the afternoon (during our business hours ending before 6:30 p.m.) to prepare for your shifts on Fridays and Saturdays. On Fridays the hours are 8:30 a.m. to 6:30 p.m. including a 30 minute break in the first half of the day, a 30 minute break in the second half of the day, and a 60 minute lunch break for a total of 8 hours. On Saturdays the hours are 10:00 a.m. to 4:00 p.m. with a 60 minute lunch break for a total of 5 hours. You would also lead new client consultations with team members on a weekly basis in the evenings and on weekends.

If the days have a quiet work load and if we don't have additional projects, you will have flexibility during your work day. Once training is complete you will check emails/messages from your home office and return any missed calls.

There is the opportunity to work more hours other days of the week whether filling in for other shifts, leading new client consultations, and/or helping with projects on an as needed basis.

You will perform the duties listed above during these times.

After training is complete, you will work from YOUR home office, with your own high-speed Internet connection, using e-mail and phone. Strong, professional written and verbal communication skills are required, as well as solid computer skills (Word, Excel, online web applications, etc.). You must have a very quiet home environment from which to work.

This is an exciting and flexible permanent P/T job that will grow with the right person. I'd like to hire someone who has enough flexibility in his/her current work schedule to also work other days of the week if needed.

Pay rate will be $10/hour.

You will be working as a part-time employee.

Please e-mail me with your resume included in the body of the e-mail (I don't open attachments), and let me know in 50 words or less why you are the right person for the job.

Thanks for your interest!

Location: Sherman OaksThis is a part-time job.Principals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.Posting ID: 3688653863

Posted: 2013-03-18, 8:23AM PDT

Edited: 2013-03-18, 8:23AM PDT

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