WHAT YOU'LL DO
Provide superior customer support over phone, email, and chat. We are always looking for new ways to communicate!
Answer general questions about HotelTonight and assist customers with using HotelTonight.
Handle customer complaints and booking issues as they occur - responsible for the resolution of billing/booking issues to ensure a flawless guest experience.
Conduct customer feedback surveys and help review HotelTonight app content to ensure top-notch accuracy of data.
Deliver one-call resolution for most customer inquiries.
Help with editing/proofreading/translating to ensure the same high-level quality across all languages.
Various other tasks to ensure we deliver the best support possible!
WHAT WE'RE LOOKING FOR IN YOU
Proven track record in delivering exceptional customer service; preferably at a customer-oriented business, hospitality industry experience is ideal.
You ADORE working with the public and all types of people ... and can do it with ease and grace!
Must be computer and iPhone/Android/Smart-phone proficient.
Able to multi-task on a regular basis - a natural at efficient, straightforward communications.
Friendly, vivacious personality and demonstrated experience owning customer issues and following them until the customer is happy.
Demonstrated ability to excel in a non-scripted, high-touch service environment.
Comfortable being empowered to make decisions; demonstrated sensibility and understanding of the financial implications of those decisions.
Tri-lingual - Must be fluent in English with full professional proficiency in French, German, Spanish and/or Italian.
WHAT YOU'LL GET FROM US
Work from your home in your PJ's! (a stable high-speed internet connection and a quiet workspace is required).
24-40 hour work-week (part-time or full-time) options available.
Fast-paced work environment where every member's input is needed and valued.
Ability to get the true start-up experience at a rapidly growing, top rated San Francisco based company!
Interested? Please apply at hoteltonight.com/jobs, and send us your resume and a cover letter outlining why you are the perfect next HotelTonight Support Agent - creativity and a proven passion for support is a must! Let us know your availability/time-line, and make sure to answer the three questions on the next page.
We look forward to hearing from you!
Telecommuting is ok.This is a part-time job.Principals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.
