The Valet Parking Manager is responsible for ensuring high levels of client, customer and associate satisfaction at a designated restaurant location. Key responsibilities include managing the delivery of guest cars and working hands on - working shifts along side your team; training associates; planning, assigning, and directing work; appraising performance; financial management and reporting; and addressing customer complaints. This is not an admin position. You work shifts. You run the podium 5 shifts per week. This is a very hands on small operation.
DUTIES AND RESPONSIBILITIES
Service Management
? Ensures that the guest service experience is delivered consistently on all shifts
? Regularly performs guest service duties including valet parking and door services
? Efficiently allocates labor resources to support service delivery and reduces staffing levels if business conditions dictate
? Understands the client's service standards
? Maintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situations
? Promotes a teamwork philosophy through leading by example and effective communication skills
Human Resources
? Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location
? Fosters an environment that retains talented associates
? Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews
? Sees that new associates get off to the right start through proper orientation and on-the-job training
? Recognizes great performance and provides opportunities for top performers to learn and grow
? Recognizes where the team and individual performers need to improve and properly trains and coaches
? Conducts regular performance appraisals and provides feedback and coaching for all direct reports
? Holds effective associate meetings and ensures that shift huddles happen on every shift
? Practices positive discipline and provides accurate and timely performance documentation
Client Relations Management
? Maintains regular meeting rhythms and communication channels with the client and follows through on commitments
? Knows when to be present at the site and maintains a high level of visibility
? Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations
Financial and Business Systems
? Understands and drives business metrics for forecasting, productivity, claims, customer service, and turnover
? Ensures all associates accurately identify and collect revenue for all vehicles
? Ensures that shift reports, cash drops and other revenue reports are completed with detail and accuracy
? Supervises the reconciliation of revenue and tickets at the end of every shift
? Ensures that controls are in place for scheduling, overtime, tip reporting, and timekeeping
? Maintains a clean, neat work environment
? Maintains strict confidentiality related to associate and client information
Safety and Risk Management
? Understands and follows safety and security procedures
? Practices preventative safety procedures
?Reports all accidents and incidents to the Owner and President immediately
? Uses only equipment trained to use and operates all equipment in a safe manner
? Ensures all associates have been adequately trained in safety and loss prevention procedures
? Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations
? Follows the procedures for reporting on-the-job injuries and works with Human Resources to effectively manage worker's compensation cases
? Adheres to employment and payroll policies and procedures to limit exposure to employment claims and litigation
Minimum Requirements
KNOWLEDGE, SKILLS AND ABILITIES
? Ability to effectively plan, set priorities, and manage several projects simultaneously while working under pressure to meet deadlines
? Demonstrated work ethic, drive, energy, and persistence to achieve goals
? Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations
? Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications
? Written and verbal communication skills to effectively address all levels within the organization
? Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures
? Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
? Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails
QUALIFICATIONS
? minimum of one to two (1-2) years of related experience and/or training; OR equivalent combination of education and/or experience
? Must be able to drive manual transmission
? Must have and maintain a valid driver's license and clean driving record
? For insurance purposes, must be at least 21 years of age and be able to pass a criminal background, MVR and drug screen
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
? The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.
? Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
? Working extended hours, including evenings, holidays and weekends are required.
Please submit your resume and salary requirements
Location: Hollywood, CACompensation: Based on experienceOK for recruiters to contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.
No comments:
Post a Comment