Customer Service Rep (Hawthorne)

Avoid scams and fraud by dealing locally! Beware any deal involving Western Union, Moneygram, wire transfer, cashier check, money order, shipping, escrow, or any promise of transaction protection/certification/guarantee. More infoFast growing internet based retailer seeks dynamic customer service agent.

Duties:

Manage daily customer communications (inbound and outbound calls/emails) in a professional, warm and friendly manner

Ability to listen to and answer customer inquiries, with a high level of professionalism and customer satisfaction

Ability to work in coordination with Operations, Sales, and Accounting to effectively manage customer needs and company goals

Ability to organize and setup business processes around customer needs.

Ability to manage call center operations including case escalations and call center metrics

Ability to setup up phone scripts

Ability to monitor and audit customer service standards

Capable of learning, explaining and applying a variety of company concepts, practices, and procedures

Conform with and abide by all regulations, policies, work procedures and instructions

Conform to all safety rules and use all appropriate safety equipment

Communicate with co-workers, management, clients, vendors and others in a courteous and professional manner

Coordinate with other departments.

Required Education, Employment Experience and Skills:

2 years of experience in the field or in related area preferred

Excellent organizational skills ?

The ability to prioritize and manage time?

Excellent judgment and decision-making skills
Proficient with Macs
Microsoft Office Suite of products including Word, Excel, Outlook

Positive, Professional, Responsible, Team player?Excellent oral and written Communication skills

Self-motivated, high energy and strong work ethic

Collaborative, good listener and learner, respecting the roles other team mates and superiors play within the company. ?

Proven ability to succeed in a fast paced, dynamic environment.

Ability to exceed goals, exhibit a sense of urgency and possess a continuous improvement mentality

Professional appearance and demeanor with good presentation skills

The ability to understand and speak Spanish is a plus.

Location: HawthorneCompensation: DOEPrincipals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.

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