Customer Service Specialist/Account Rep (Carson)

Avoid scams and fraud by dealing locally! Beware any deal involving Western Union, Moneygram, wire transfer, cashier check, money order, shipping, escrow, or any promise of transaction protection/certification/guarantee. More infoGordon Laboratories, located in Carson, CA, the leading contract manufacture, specializing in Skin Care & Personal Care OTC & Non OTC product lines, is seeking to add a team member of our Service team. We are seeking an Customer Service/Account Reo for day to day management of our clients account. Specifically, this individual will take a hands-on role for the day to day managment of the process of customer orders through the organizations processes to ensure the delivery of the customer's requirements is meet and satisfactory to the client. The essential duties include but are not limited to the following:
? Process and enter customer purchase orders, respond to customer inquiries. Maintaining solid customer relationships is top priority in this position.
? Supports the sales effort through teamwork with associates, backing-up and assisting co-workers
? Process customer purchase orders: order entry, confirm inventory availability, pricing, payment mode, production and manufacturing schedules and shipping schedules, coordination of freight.
? Monitor of active orders: ensure smooth processing from receipt, through supply chain and manufacturing of order through shipping and invoicing in accounting.
? Follows up with customers to assure satisfaction after shipment of the order, respond to queries, solicit further sales, and solve or refer problems.
? Routinely contacts current customers, develops and maintains relationships with purchasing contacts.
? Calls prospective customers to qualify leads and explain types of products offered.
? Quotes prices within guidelines and encourages customers to order products.
? Interacts with other departments within the Company to successfully provide information and delivery service to the customers.
? Updates Customer required Web/EDI information based on clients specifications.
? Creates and Issue RMA to Client when approved by Department Manager.
? Updates any adjustments that need to be made in inventory Control through the month end cycle count process.
? Enter BOM and Routing data in MAS90, new and revision, following established procedures for BOM approval and change control.
? Routinely reports on sales activities.
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Skills/Knowledge/Abilities
? 3-5 years of business experience, preferably in manufacturing industry.
? 3-5 years experience in customer service, inside sales, and/or order entry, EDI is preferred.
? Experience with general supply chain/ERP/MRP software for Sales/Planning/Purchasing/Inventory Control. Specific knowledge of MAS/Sage (an integrated program) a plus, but not required.
? Possess good organizational and communication skills, ability to analyze situations quickly and make decisions that both benefit the company and customer.
? Possess clear communication skills, follow up skills, professional and supportive telephone manner with in-house and customer contacts. Write professional and informative correspondence
? Team player; willing to complete special assignments on call when needed.
? Ability to work in a frequently interrupted, short-deadline environment while giving courteous support for customer's immediate needs.
? Ability to read, writes, spell; compose business letters, and use common business math applications. General office and accurate data entry skills.
? Strong customer sales support skills, with some telephone support experience, able to instill a sense of confidence in customers.
? Computer literate in Microsoft Word, Excel and Outlook. Knowledge of Act or similar contact management software a plus.

Gordon offer a competitive salary and benefit package that includes, paid holidays, vacations time off, medical, dental and vision benefits, Flexible Spending Account, Life Insurance and 401(k) plan with a company match. For more information about Gordon, please visit us at www.GordonLabsInc.com .

Please submit your resume along with salary history. Local candidates only need apply.

Location: CarsonCompensation: DOEPrincipals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.

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