Beverly Center | Part Time Guest Services Representatives (Los Angeles, CA)

Avoid scams and fraud by dealing locally! Beware any deal involving Western Union, Moneygram, wire transfer, cashier check, money order, shipping, escrow, or any promise of transaction protection/certification/guarantee. More infoBeverly Center, located in Los Angeles, California, is currently seeking part time Guest Service Representatives to handle guest inquiries within the shopping center's Guest Service Department. The primary goal of the position is to ensure that all guests visiting Beverly Center receive a high level of quality service that is expected from a top tier center. The ideal applicant will possess a thorough knowledge of Los Angeles and the surrounding areas, as well as upcoming events, and will be able to handle all guest inquiries. Applicants must be bilingual. Ideally seeking employees who are fluent in Korean or Chinese.

Responsibilities:

? Interact with and provide directional information to guests
? Greet customers in a friendly manner
? Answer inbound calls to the Guest Service Desk
? Provide information about stores within the shopping center including product information
? Provide information concerning mall events and activities
? Process gift card and Ticketmaster transactions and promote the programs in order to exceed shopping center's goals
? Assist guests with various ancillary purchases
? Provide information regarding local attractions, transportation and dining
? Arrange transportation and restaurant reservations
? Assist with internal mall marketing promotions
? Troubleshoot and diffuse guest issues
? Participate in training and education programs
? Provide Guest Service Manager with observations, guest comments, and recommendations
? Provide rental equipment (wheelchairs and strollers) to shoppers as needed
? Inventory control
? Continually exceed guest expectations

Qualifications:
? Strong customer service orientation
? Previous cash handling experience
? Outstanding communication skills, both written and oral. Must be bilingual (Ideally Koren or Chinese as second language)
? Professional appearance and presence
? Ability to work within a team environment and interact well with others
? Self motivated
? Strong work ethic
? Strong problem solving ability
? Diplomatic
? Courteous and pleasant manner
? Friendly
? Smile
? Accurate and detail oriented
? PC knowledge (Word, Excel etc.)

Guest Service Representatives must be available for a variety of shifts, including a mix of days, nights, and weekends. Compensation for the part time guest service representative positions is $12.00/hour

Please email resume and letter of interest to courtney@infoplaceusa.com or fax to (616) 825-5987. Interested applicants can also apply online at www.infoplaceusa.com, or visit the Guest Service Desk at Beverly Center to complete an application.

Location: Los Angeles, CACompensation: $12.00/hourThis is a part-time job.Principals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.

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