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Stamps.com -- Technical Support Representative Do you want to work in a positive, upbeat, and casual dress environment, where you receive lots of perks such as free snacks and beverages? Are you looking for great pay ($15/hour to start) and amazing benefits including medical, dental, vision, 401k, educational reimbursement, and much more? If you're a dedicated individual and are looking for a great environment, look no further and reply to our posting!
Stamps.com is the leading provider of Internet-based mailing and shipping solutions. Stamps.com's PC Postage service enables small businesses, shippers, enterprises and consumers to print U.S. Postal Service-approved postage right from their home or office with just a PC, printer and Internet connection. The Company currently has PC Postage partnerships with Avery Dennison, Microsoft, HP, the U.S. Postal Service and others. Stamps.com also sells PhotoStamps which enables customers to create fully customizable and valid PhotoStamps postage that contains their own digital photograph, business logo or licensed image.
Stamps.com was founded in 1996 and has since grown into one of the most successful Internet based companies in the Los Angeles area with over 200 employees, serving over 400,000 customers and achieving very strong financial results. The Company places an emphasis on investing in its employees and continually invests in its core technology, customer service and marketing assets. Stamps.com is located in the Playa Vista area of Los Angeles and is a publicly traded company on the NASDAQ market under the symbol STMP.
We are seeking applicants to join Stamps.com's experienced team of full-time Technical Support agents in El Segundo, CA. We are a fast-growing call center that currently operates Monday - Friday from 6:00 AM to 6:00 PM Pacific Time (no weekends!).
This is an exciting position that provides you with exposure to the inner workings of an Internet-based software company. Stamps.com hires from within as much as possible and your technical support position will open up opportunities to be promoted to positions in other departments. Our technical support reps have gone on to be part of such varied teams as Research and Development, Data Center Operations, Help Desk, IT, Quality Assurance and even Corporate Sales and Marketing!
The responsibilities of the job include, but are not limited to:
Providing initial support for customer inquiries via telephone calls, e-mails, faxes and letters. The majority of the work is incoming phone calls in a call center environment. Handling and resolving customers' software issues (Internet connectivity, printer configuration, general software troubleshooting) with the Stamps.com service and PhotoStamps product. Helping customers with account issues, online store orders and general presales questions when necessary, or retaining customers when they call to cancel.
The ideal Candidate will possess the following qualifications:
1 -- 3 + years of previous software experience desired. 1 -- 3 + years of call center technical support. Bilingual (English/Spanish) skills are a plus. Customer service-oriented with friendly, upbeat attitude. Good telephone skills and excellent computer skills. Strong oral, written and interpersonal communication skills. Experience in troubleshooting Internet connectivity & printer issues. Extensive knowledge in a Windows Operating System (Windows 7, Vista, XP) and good knowledge with the others. Solid background in Microsoft Office and other organizers.
Compensation
$15 per hour during a 90 day introductory period and then changes to $16 per hour (plus benefits) after successfully completing the introductory period. We offer great benefits-- including medical, dental, vision, 401k, stock options, educational reimbursement, and much more!
How to Apply
Please send a cover letter and resume in ASCII-text or MS Word format to supportjobs @stamps.com. Please include "TSRC" in the subject line.
PLEASE NO PHONE CALLS!
WE ONLY ACCEPT E-MAIL RESPONSES OR INQUIRIES.
Location: El Segundo, CACompensation: $15 per hour during a 90 day introductory period and then changes to $16 per houPrincipals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.
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