DUTIES AND RESPONSIBILITIES
-Supervise and evaluate Security Officers to ensure excellent customer service is delivered to the client:
-Coach, communicate and provide support to ensure Security Officers understand, and are in full compliance with post orders, company rules, regulations and policies, and all applicable laws;
-Ensure Security Officers on post are in complete and proper uniform;
-Review required reports, logs, and forms for accuracy;
-Implement corrective and/or disciplinary actions on the spot or in a timely manner;
-Maintain a positive, professional environment at each post.
Provide excellent customer service to ensure client satisfaction:
-Patrol and visit sites on a weekly and regular basis;
-Ensure coverage is adequate and the right personnel are on post;
-Assess and determine areas of service that may pose as potential problem, address actual problems on the spot;
-Assess post for any safety hazard and provide input on minimizing or eliminating hazards;
-Assist and provide support with start-ups and, stand on post as may be required to ensure customer satisfaction.
Act as a conduit between the field (client and staff) and the office;
-Assist and maintain regular communication with Operations Manager and Scheduler with regard to staffing and scheduling issues such as attendance, availability, restrictions, disciplinary issues, etc.;
-Ensure accurate and timely record-keeping of vehicles, equipment, personnel matters and related issues;
-Identify, train and develop potential high caliber officers for retention and promotion;
-Ensure all employee actions are properly documented and submitted to HR; and
-Perform administrative procedures as required.
REQUIREMENTS
-Valid BSIS Guard Card
-High School Diploma or completed GED (minimum), plus 2 years of college preferred; or a combination of educational and relevant experience
-At least 2 years experience in a supervisory capacity
-Good driving record
-Authorized to work in the US
-Pass a 10-year criminal background check
-Pass a pre-employment drug screen
SKILLS
-Knowledge of security operations and methods
-Excellent verbal and written communication skills
Computer literate
Ability to conduct impartial investigations
Flexible schedule, dependable with excellent time-management skills
Send your resume via email or fax to 310-356-1090. Write "Field Supervisor" on the subject line if emailing, or on your resume if faxing. ** ONLY QUALIFIED APPPLICANTS WILL BE CONTACTED FOR AN INTERVIEW. ** post id: 4282015342
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Field Agents serve as ambassadors of Redfin performing home tours, monitoring inspections, and hosting open houses. You'll be trained on the Redfin way of doing real estate, and we'll expect you to learn our site and master all of the great tools available to clients to find their next home. 